Privacy Policy

Last updated: 10/02/2026

Street Souls (“we”, “us”, “our”) is a UK registered charity (Charity Number: 1214985). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or make a donation.

Who we are

Street Souls is the data controller responsible for your personal data under UK data protection law.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at: teamstreetsouls@gmail.com

What personal data we collect

Information you provide to us

Contact forms

When you contact us via our website, we may collect:

  • Your name

  • Your email address

  • Any information you include in your message

Donations

When you make a donation through our website, we may receive:

  • Your name

  • Your email address

  • Your address 

  • Donation amount

  • Transaction reference

We do not collect or store your payment card details.

How we use your personal data

We use your personal data to:

  • Respond to enquiries submitted through our contact form

  • Process and administer donations

  • Maintain accurate financial, legal, and charity records

We do not use your personal data for marketing purposes unless you have explicitly consented to this.

Lawful basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Legitimate interests – responding to enquiries and managing donor relationships

  • Legal obligation – complying with charity law and accounting requirements

Payment processing

Donations made through our website are processed securely by Squarespace Payments. Squarespace acts as a data processor on our behalf.

Street Souls does not have access to, and does not store, your payment card details. All payment information is handled securely by Squarespace in accordance with applicable data protection and payment security standards.

How your data is stored

Our website is hosted on Squarespace, which securely stores website content, form submissions, and donation records on our behalf.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

How long we keep your data

We only keep personal data for as long as necessary:

  • Contact enquiries are retained only for as long as needed to respond and follow up

  • Donation records are retained for the period required by UK charity and financial regulations (typically at least six years)

When personal data is no longer required, it is securely deleted.

Sharing your data

We do not sell, rent, or trade your personal data.

Your data may be shared only with trusted service providers, such as Squarespace, where necessary to operate our website and process donations. These providers are required to handle your data securely and in accordance with data protection law.

Your data protection rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete personal data

  • Request deletion of your personal data (where applicable)

  • Object to or restrict how we process your personal data

To exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at www.ico.org.uk.

Cookies

Our website uses cookies to help it function effectively and to improve user experience. You can manage your cookie preferences using the cookie banner provided on our website.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.