Privacy Policy
Last updated: 07/07/2026
Street Souls (“we”, “us”, “our”) is a UK registered charity (Charity Number: 1214985). We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, make a donation, or provide Gift Aid information.
Who we are
Street Souls is the data controller responsible for your personal data under UK data protection law.
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
What personal data we collect
Information you provide to us
Contact forms
When you contact us via our website, we may collect:
Your name
Your email address
Any information you include in your message
Donations
When you make a donation through our website, we may receive:
Your name
Your email address
Your address
Donation amount
Transaction reference
Gift Aid declaration information (where applicable)
We do not collect or store your payment card details.
Gift Aid
If you choose to complete a Gift Aid declaration, we may collect additional information required to process our Gift Aid claim, including:
Your full name
Your home address and postcode
Confirmation that you are eligible for Gift Aid
Details of your donation(s)
This information is collected so that Street Souls can reclaim Gift Aid from HM Revenue & Customs (HMRC) on eligible donations.
How we use your personal data
We use your personal data to:
Respond to enquiries submitted through our contact form
Process and administer donations
Claim Gift Aid from HM Revenue & Customs (HMRC) where you have provided a valid declaration
Maintain accurate financial, legal, and charity records
Meet our obligations as a registered charity
We do not use your personal data for marketing purposes unless you have explicitly consented to this.
Lawful basis for processing
Under UK GDPR, we process personal data on the following lawful bases:
Legitimate interests – responding to enquiries, managing donor relationships, and operating our charity effectively.
Legal obligation – complying with charity law, accounting requirements, tax requirements, and maintaining records required by HM Revenue & Customs.
Consent – where you have provided consent for a specific purpose, such as receiving communications from us.
Payment processing
Donations made through our website are processed securely by Squarespace Payments. Squarespace acts as a data processor on our behalf.
Street Souls does not have access to, and does not store, your payment card details. All payment information is handled securely by Squarespace in accordance with applicable data protection and payment security standards.
Gift Aid
Where you have provided a valid Gift Aid declaration, Street Souls will use your personal information to make Gift Aid claims to HM Revenue & Customs (HMRC).
Gift Aid allows Street Souls to recover additional funds from HMRC on eligible donations at no extra cost to you.
You are responsible for notifying Street Souls if your circumstances change and you no longer pay sufficient UK Income Tax and/or Capital Gains Tax to cover the amount of Gift Aid claimed.
How your data is stored
Our website is hosted on Squarespace, which securely stores website content, form submissions, and donation records on our behalf.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
How long we keep your data
We only keep personal data for as long as necessary:
Contact enquiries are retained only for as long as needed to respond and follow up.
Donation records are retained for the period required by UK charity and financial regulations.
Gift Aid declarations and related records are retained for the period required by HM Revenue & Customs (currently generally six years after the date of the claim).
When personal data is no longer required, it is securely deleted.
Sharing your data
We do not sell, rent, or trade your personal data.
Your data may be shared only with trusted organisations where necessary, including:
Squarespace, where required to operate our website and process donations
HM Revenue & Customs (HMRC), where required to process Gift Aid claims
Other service providers who support our charity operations
These providers are required to handle your data securely and in accordance with applicable data protection law.
Your data protection rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data (where applicable)
Object to or restrict how we process your personal data
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at:
Cookies
Our website uses cookies to help it function effectively and to improve user experience.
You can manage your cookie preferences using the cookie banner provided on our website.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.